Shop Policy

Shop policies
Last updated on 30th December, 2018
At Flowermoon Studio every customer is special and important, I want you to purchase an item that is unique, beautiful, affordable, of high-quality and earth-friendly. Respecting the Earth is of high priority at Flowermoon Studio and is taken into consideration when designing products. Greeting cards, prints and notebooks are made with 100% recycled heavyweight paper stock, with the occasional use of paper from a sustainable source ie: Bamboo paper. Fabrics used come from sources that follow Fair Trade and enviromental-friendly policies.
All products are printed with non-toxic water based inks.

Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Credit Cards
Paypal

Returns and Exchanges
I'm happy to accept returns and exchanges, contact me within 14 days of delivery
Ship items back within: 30 days of delivery
But please get in touch if there is a problem with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Items that have been worn and scuffed.

Returns and exchange details
If for some reason you change your mind about that bought item after receiving it, then contact me within 30 days of receipt. I'll send you the information you need to post it back and I'll be happy to refund the cost of the item. Please note that the buyer pays for postage on returning any goods. Returns are sent at the buyers risk, please obtain a proof of postage and be aware when ordering as postage can be expensive. Refunds and exchanges are processed on receipt of the returned item.
If the item becomes damaged in the post then you can choose to receive either a refund or a replacement item. Either way please get in touch to let me know how it has been damaged, and I will sort something out.

* Please note all items are personally checked by me to make sure they're 100% perfect when I post them out to you.

Payment
Buyers will pay through the Etsy check out, with either their card or with PayPal. If you change your mind and need to cancel the item, unless it has already been dispatched (in which case it will need to be returned not cancelled) then get in touch and there will be no problem with cancelling your order.

Shipping
Orders are shipped between one or two working days. All orders are posted using on AnPost, shipping is free to anywhere in Ireland however there is additional cost if you wish for your item to have a tracking order.
Please note that occasionally there are delays within AnPost, and orders may take slightly longer than their delivery estimates, so I ask for your patience in these situations. If you haven't received your purchase within 28 days of shipping get in touch.

Additional policies
All artwork on these products is property of Flowermoon Studio and the copyright is held by its creator Sophia Murray. It is illegal to attempt to use or reproduce any artwork that I sell.

Wholesale
If you are interested to take stock of my products in your shop, please get in touch I'd love to hear from you.